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Zelle begins refunding scam victims for the first time, implementing a mechanism that allows banks to claw back funds from the recipient's account and return them to the sender. The change in policy comes after scammers swiped hundreds of millions from Zelle users, with the majority of victims never being reimbursed. Zelle's new policy goes beyond legal requirements, but regulators may continue monitoring the situation and push for stricter interventions.
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